Financial Privacy Frequently Asked
Q: What kind of personal information do you collect?
A: The kind of information we collect depends upon
your financial needs and the products and services you request.
For example, when you apply for a loan or open an account
with us, we need information about your financial status
- such as your place of employment, income, monthly expenses
and personal assets and debts outstanding - to process your
requests. In addition, in order to make your banking as
convenient and efficient as possible, we maintain information
about your transactions with us, your account balance, and
Q: How do you obtain the information?
A: We collect information from many sources. Much
of our information comes directly from you when you fill
out a loan or account application. For loan and deposit
applications, we may also obtain information from credit
bureaus and others regarding your credit and transaction
history. We retain communications from you (such as letters
or e-mails) in order to handle questions you may have and
to keep records of your requests or concerns regarding our
products and services. We also obtain demographic and household
information from outside sources such as database information
Q: Who has access to customer information?
A: We have internal policies against unauthorized
use or disclosure of customer information. Customer information
is accessible only to employees who need it to conduct your
financial affairs. We emphasize the importance of confidentiality
through our code of conduct, employee training, operating
with which we have a relationship to maintain the confidentiality
of consumer information.
Q: Why do you need this information?
A: We maintain information and data about you to
maintain the security of your accounts and to protect you
and the entire institution against fraud. We need clear
and accurate information to be able to positively identify
you and authenticate your transaction in order to prevent
access to your accounts by unauthorized individuals.
We also collect and analyze customer information as the
first step in developing new products. For example, if we
know you are a homeowner in need of additional financing,
we can recommend a home equity loan or credit line as an
alternative to an installment loan because of its potentially
lower costs and possible tax benefits.
We are also required by laws and regulations to gather
certain information. For example, we are required by federal
regulation to obtain a tax identification number (generally
a social security number) for many of our accounts, including
all savings, checking, or accounts that pay interest.
Q: What do I do if I see any inaccurate information
in my statements?
A: We work hard to assure that your information
is current, accurate, and as complete as possible. If you
see any inaccuracy in your statements or in any other communications
from us, please call customer service at 1-800-282-7762
or contact customer service via e-mail at firstname.lastname@example.org.
It is our policy to investigate and correct inaccuracies
in a timely manner.
Q: Are there any regulations on disclosure of account
A: Yes. Under current law, we are allowed to share
certain information - such as your name, address, and information
about your accounts - among our affiliates. In some cases,
such as a fraud investigation or in response to a validly
issued search warrant or subpoena, we may be required by
law to provide certain information to law enforcement agencies.
There are also laws and regulations that affect the sharing
of information with firms outside our affiliates (such as
check printers, data processors, and marketing firms).
Q: What companies make up your affiliates?
A: Our affiliates include Community Trust and Investment
Company and Community Trust Financial Services.
Q: Why do you share information with your affiliates?
A: Our goal is to make your financial dealings with
us more efficient and easier for you to manage. For example,
if you have a checking account with us and you want to open
a brokerage account, with your permission, we may share
information with Community Trust Financial Services.
Q: Why do you share information with outside (third-party)
A: We use third parties to help us process your
financial transactions and to provide you with a full range
of financial products and services. For example, we use
third parties to print your checks, to process your account
transactions, and to help us market our products and services.
This means more efficient services and helps keep your cost
as low as possible. In addition, when you open an account
or apply for a loan or line of credit, we use various credit
bureaus as part of the process for various credit bureaus
as part of the process for approving your application.
Q: What kind of information do you share with third-party
A: The information shared depends on the product
or service we are providing to you. For example, we may
share your name, address, loan repayment history, or overdraft
history, depending on the situation. We will not share your
account number or access codes with any third party for
purposes of marketing their products or services to you.
Q: Will the third parties keep my information confidential?
A: We will not share customer information with any
company that does not agree to keep your information confidential.
We carefully select the third-party companies we work with
and any information that is shared is always subject to
a strict confidentiality agreement. Moreover, it is a violation
of federal law for a third party to reuse customer information
received from us unless that information is also publicly
Q: Where can I find out more about privacy laws?
A: The Federal Trade Commission has information
at www.ftc.gov/bcp/conline/edcams/cybrspce/index. The American
Bankers Association, at www.aba.com also has information
on privacy and consumer tips on preventing identity theft
and managing credit.
Q: How can I safeguard my information?
A: There is a lot you, as consumers, can do to help
protect your information. Just as we combine many safeguards
to meet the challenge of the information age, you can, too.
Following are a few consumer tips for privacy protection:
- Don't give out your Social Security number or personal
credit information over the phone.
- Tear up or shred receipts, bank statements, and unused
credit card offers.
- Keep track of your mail - notice if something like a
statement or a check is missing, and don't mail bills
from your own mailbox. Drop them in a post box or at the
- Review your credit report annually, and report and correct
- Make sure you do business with reputable companies,
especially on the Internet.
- Keep your browser's padlock or key icon active when
doing business online.
- Don't open e-mail from unknown sources.
- Use virus detection software.
- Protect your PINs and passwords. Change them often.
Use letters and numbers.
- Report any suspected fraud to your Bank and the fraud
units of credit reporting agencies.
- Contact your Banker whenever you have a concern or question
about the privacy of your personal financial information.
The above questions and answers are not our official privacy
policy. To obtain a copy of our Privacy
Statement click here.