Anthem and Your Data

The recent data breach at Anthem, Inc., one of the largest health insurance companies in the United States, is cause for many consumers to be concerned about the safety of their private information.

At Community Trust Bank, our first priority is protecting your identity and personal information. You can feel confident using our banking services with Community Trust Bank's comprehensive security protection. Below please find useful information to help safeguard your personal information.


If You Are Affected by the Anthem Data Breach

Those who may have been impacted by the cyber-attack against Anthem, should be aware of scam email campaigns targeting current and former Anthem members. These scams, designed to capture personal information (known as “phishing”) appear as if they are from Anthem and the emails include a “click here” link for credit monitoring. These emails are NOT from Anthem. 

  • DO NOT click on any links in email.
  • DO NOT reply to the email or reach out to the senders in any way.
  • DO NOT supply any information on the website that may open, if you have clicked on a link in email.
  • DO NOT open any attachments that arrive with email.

 Anthem is not calling members regarding the cyber-attack and is not asking for credit card information or social security numbers over the phone.

Anthem will contact current and former members via mail delivered by the U.S. Postal Service about the cyber-attack with specific information on how to enroll in credit monitoring. Affected members will receive free credit monitoring and ID protection services.

Additional information about the cyber-attack against Anthem is available at For more guidance on recognizing scam email, please visit the FTC Website: http://www.consumer.ftc.gov/articles/0003-phishing.


How to Protect Yourself from Data Breach 

Review your bank and creditcard statements regularly to look for suspicious transactions. If you haveonline access to your bank and credit card accounts, it is a good idea to checkthem regularly, perhaps weekly, for transactions that aren't yours. 

Contact your bank or creditcard issuer immediately to report a problem. Debit card users in particularshould promptly report a lost card or an unauthorized transaction. Unlike thefederal protections for credit cards that cap losses from fraudulent charges at$50, your liability limit for a debit card could be up to $500, or more, if youdon't notify your bank within two business days after discovering the loss ortheft. 

Periodically review yourcredit reports to make sure someone hasn't obtained credit in your name. Bylaw, you can request a free copy of your credit report from each of the threemajor consumer reporting agencies (also known as credit bureaus) once every 12months. Because their reports may differ, consider spreading out your requestsduring the year. To order a free report,go to www.AnnualCreditReport.com or call toll-free 1-877-322-8228. 

If you find an unfamiliar account on your credit report, call the fraud department at the consumer reporting agency that produced it. If that account turns out to befraudulent, consider asking for a "fraud alert" to be placed in yourfile at the three main credit bureaus. The alert tells lenders and other usersof credit reports that you have been a victim of fraud and that they shouldverify any new accounts being opened in your name or changes to your existingaccounts. 

 In the event of alarge-scale breach, you may receive notice that your credit card is beingreplaced with one that has a new account number.

Source: Federal Deposit InsuranceCorporation (FDIC); May 2014