Mobile Banking Tablets FAQs

Q. How do I find the app on the Apple Store or Google Play?

A. Visit the Apple Store or Google Play and search for 'CTBI Mobile'.
Select the CTBI Mobile option and you will be presented with the option to download the Tablet application.
Select download or install.



Q.Is this different from the mobile app?

A. Yes, this is a slight change to our current process of downloading the Mobile application to the tablet. The app store will recognize the tablet device and download the appropriate software.


Q. Does the tablet app look different from the mobile app?

A. The styling of the tablet application is similar to our current Mobile Banking application.


Q. Is the enrollment process different from the mobile app?

A. The enrollment process is the same process we currently use to enroll in Mobile Banking.


Q. Can I use still use People Pay using my tablet?

A. No, People Pay is currently not an option on the tablet applications.


Q. Is Quick Access available using the tablet app?

A. No, the quick access methods such as Passcode and Touch ID are not an option.