Passcode and Touch ID FAQs

Q: Will Mobile Passcode and Touch ID be available for both Android and Apple iPhone users?

A: Mobile Passcode is available for both Android and Apple iPhone users. Mobile Touch ID will only be available on the Apple iPhone 5S and newer running on iOS 8 or later.

 

Q: Can I use both Mobile Passcode and Touch ID?

A: No, even though iPhone users will have options to enable both Touch ID and Passcode within the settings of the Mobile Banking application, only one quick access method can be selected at a time. Enabling Touch ID will disable Passcode authentication and vice versa.

 

Q: Can I access other mobile banking features with Mobile Passcode and Touch ID?

A: Yes, you can access Account Balances, Account Activity, Bill Pay and Internal Transfers using the Passcode and Touch ID access options. However, People Pay will require your User ID and Password credentials.

 

Q: Will I have to use different passcodes using different devices?

A: Passcodes are managed per user token within the mobile database, meaning that a user with multiple mobile devices will conveniently have one passcode across all devices. Since Touch ID is specific to only the fingerprints that have been enabled through the operating system on the device, only the fingerprints stored on the individual device can use the feature.

 

Q: What are the requirements for my passcodes?

A: In order to maintain crucial security measures, users’ Passcodes must meet a set of requirements which are as follows:

  •  No repeating digits
  • No ascending sequential digits
  • No descending sequential digits
  • Must be 4 digits in length
  • Must be numeric characters

 Note: Touch ID will allow any fingerprint stored within the device to access mobile features regardless of whether or not it is the fingerprint of the online banking owner.

  

Q: Do I have to use Passcode or Touch ID function?

 A: Users are not required to enable the Passcode or Touch ID functionality and may leave Passcode and Touch ID disabled using standard authentication methods instead.

  

Q: Others have a Touch ID on my phone will they be able to access my account?

 A: Touch ID will allow any fingerprint stored within the device to access mobile features regardless of whether or not it is the fingerprint of the account holder.