Protecting Online Information

Community Trust Bank is committed to protecting your personal information. We've created a variety of important security tips to help you protect your personal and business financial information. It will also increase your level of online security.


General 

  • Retrieve mail promptly and send bills and other sensitive documents from a secure mailbox.
  • Shred private documents such as receipts, applications, bank statements, etc.
  • Sign up for CTB Internet Banking eStatements to prevent theft of paper documents
  • Keep documents such as your social security card or passport in a secure area at home or in a Community Trust Bank safe deposit box.
  • Review your credit report at least once a year. 


Online, Email and Text Messages 

  • Never share any personal information, especially Social Security numbers, account numbers or login and password information via email. Community Trust Bank will never ask for personal information via email.
  • Beware of phishing emails. These emails tell you that you must use the provided link to verify or change your account in some way. Community Trust Bank will never send an email asking you for this type of information.
  • Beware of suspicious text messages requesting your account information via your mobile device (e.g., cell phone, PDA, etc.). Community Trust Bank will never send a text message to your mobile device asking you for this type of information.
  • Keep your passwords secret and do not leave them in an unsecured area; change them regularly for better protection. 


Protect Your Computer 

  • Install and regularly update antivirus software to prevent viruses and anti spam software to help prevent spam and junk email from entering your inbox.
  • Enable your operating systems' firewall (if applicable) to help prevent unauthorized access to your computer.
  • Install spyware software to block the installation of spyware on your computer. Spyware can monitor or control your computer use and send you pop ups or redirect you to websites.
  • Keep your computer operating system and Internet browser current to provide additional protection against fraud and theft.
  • Back up all sensitive information from your old computer before you discard and erase the hard drive.
  • Change your home wireless network default password as well as the default SSID (name used to identify your network). Don't broadcast your SSID and consider using encryption on your network.