How To Enable Passcode And Touch/Face ID

Passcode

You can set up a numeric passcode to access your account balances, see your transactions, access Bill Pay, and process internal transfers This section discusses how to set up and use Passcode functionality.

Enabling Passcode

To enable Passcode, follow these steps:

1. After logging in with your User ID and Password, you will need to access the Settings option in the Global Navigation Menu.
2. On the settings screen, you will see the Quick Access option. If this is the first time you are accessing Quick Access, green text with the word Setup will display. Otherwise, the currently enabled quick access option will be listed. Select Quick Access to continue.
3. The Quick Access screen appears showing the available access. Passcode allows you to establish a numeric code for accessing account information. On the right, switches indicate if the feature is enabled. A grey switch indicates the feature is disabled. A green switch indicates the feature is enabled. Select the switch to the right of the Passcode field to continue.
4. The Create Passcode screen appears. Dots on the screen indicate the number of required characters for the passcode. Enter a passcode using the number pad at the bottom of the screen.
5. After the passcode is entered once, the screen automatically advances to the next step asking you to re-enter their passcode for confirmation purposes.
6. The screen darkens and indicates that it is loading while the passcode is being stored.
7. The Quick Access screen then appears with a message indicating that the passcode was successfully created. The passcode feature now shows a green switch indicating that it is enabled.

Touch/Face ID

You can use your fingerprint or facial scanner to access your account balances, see your transactions, access Bill Pay and process Internal Transfers.

Note: You must first have enabled the Touch ID or Face ID feature within your phone settings. Unless there are registered fingerprints or facial pattern on the device, Mobile Banking Touch/Face ID will not be able to function within your application.

Enabling Touch/Face ID

To enable Touch/Face ID, follow these steps:

1. After logging in with your User ID and Password, you will access the Settings option in the Global Navigation Menu.
2. On the Settings screen, you will see the Quick Access option. If this is the first time you are accessing Quick Access, green text with the word Setup will display. Otherwise, the currently enabled quick access option will be listed. Select Quick Access to continue.
3. The Quick Access screen appears showing the available access options. Touch/Face ID allows you to leverage the fingerprint or facial pattern on your device. On the right, switches indicate if the feature is enabled. A grey switch indicates the feature is disabled. A green switch indicates the feature is enabled. Select the switch to the right of the Touch/Face ID field to continue.
4. A warning appears informing you that all users with registered fingerprints/facial patterns will have access to account balances and information. Select OK to continue.
5. The screen darkens and indicates that it is loading while the Touch/Face ID is being enabled.
6. The Quick Access screen appears showing a green switch next to the Touch/Face ID field indicating that it is enabled.

Using Touch/Face ID to Access Account Information

To log in with Touch/Face ID, follow these steps:

1. Locate the Community Trust Bank mobile banking application on your device's home screen.
2. The Touch/Face ID screen appears asking you to scan your fingerprint or facial pattern. Simply place a registered finger on the device's home button or your face in front of the camera to scan it and continue.
   
   Note: While this screen is visible, you cannot hide the application. This screen is a part of the device's operating system, not the application. The screen would need to be cleared by scanning the finger, selecting the Enter Password link, or by selecting the Cancel link before the application can be hidden.
   
   
3. You are then presented with your Accounts screen. All account balances and transactions will be available to you.
   
   Note: Registered Touch ID fingerprints or Face ID facial patterns cannot be changed via the Mobile Banking application. You would need to make any changes, such as adding or removing fingerprints or your facial pattern from within the settings, on the device itself.