Passcode and Touch/Face ID FAQs
Q. Will Touch ID/Face ID or Fingerprint ID be available for both Android and Apple iPhone users?
A. Touch ID/Fingerprint ID is available for both Android and Apple iPhone users. Face ID will only be available for Apple iPhone users.
Q. Will Mobile Passcode be available for both Android and Apple iPhone users?
A. Mobile Passcode is available for both Android and Apple iPhone users.
Q. Can I use both Mobile Passcode and Touch ID or Face ID?
A. No, even though users will have options to enable both Touch ID or Face ID and Passcode within the settings of the Mobile Banking application, only one quick access method can be selected at a time. Enabling Touch ID or Face ID will disable Passcode authentication and vice versa.
Q. Can I access other mobile banking features with Mobile Passcode and Touch ID or Face ID?
A. Yes, you can access Account Balances, Account Activity, Bill Pay and Internal Transfers using the Passcode and Touch ID or Face ID access options.
Q. Will I have to use different passcodes using different devices?
A. Passcodes are managed per user token within the mobile database, meaning that a user with multiple mobile devices will conveniently have one passcode across all devices. Since Touch ID is specific to only the fingerprints and Face ID to the facial pattern that have been enabled through the operating system on the device, only the fingerprints or facial pattern stored on the individual device can use the feature.
Q. What are the requirements for my passcodes?
A. In order to maintain crucial security measures, users' Passcodes must meet a set of requirements which are as follows:
- No repeating digits
- No ascending sequential digits
- No descending sequential digits
- Must be 4 digits in length
- Must be numeric characters
Q. Do I have to use Passcode or Touch ID or Face ID function?
A. Users are not required to enable the Passcode or Touch ID or Face ID functionality and may leave Passcode and Touch ID disabled using standard authentication methods instead.
Q. Others have a Touch ID or Face ID on my phone will they be able to access my account?
A. Touch ID will allow any fingerprint or Face ID any facial pattern stored within the device to access mobile features regardless of whether or not it is the fingerprint or facial pattern of the account holder.