24 Hour Convenience Line (1-888-443-8504)

Community Trust Bank is proud to offer our customers the 24 Hour Convenience Line. This automated voice response system will allow you to have access to your account information - such as balances, recent activity or loan payoff information - and enables you to make electronic transfers between deposit accounts 24 hours a day, 7 days a week!


The instructions provided will guide you through the system for quick and convenient access to your account information. Just one of many services Community Trust Bank is providing to our customers to make your banking easier! 

Important Note: On your initial call to the Convenience Line:


Select the PIN Change option during this initial call and change your PIN to any number you choose - up to 6 digits! Your PIN must be changed on each account number. Please remember to keep your PIN confidential at all times.


How to Use


  1. Have your account number(s) and PIN ready
  2. Using a touch tone telephone, call 1-888-443-8504
  3. Listen carefully to the main menu options and choose the category selection for your account(s)
  4. Press 0 at any time to speak to a Telephone Customer Service Representative during regular business hours (Mon-Fri 8:00am - 6:00pm and Saturday 9:00am - 3:00pm)
  5. Press * at any time during the call to return to the previous menu
  6. Press 9 at any time during the call to end the call 
  7. In order to transfer funds between accounts, please contact a Customer Service Representative for the form to activate this feature.

Note: To sign up for transfers between accounts at CTB, contact a Customer Service Representative at your local branch for the forms to activate this feature. 

The following toll-free number should be used to access your Community Trust Bank, Inc. accounts: 



Services Offered


Checking Accounts

  • Balance Information
  • Verify paid checks
  • Last 5 checks/withdrawals posted
  • Last 3 deposits/credits posted
  • Interest earned year-to-date 

Savings Accounts  

  • Balance Information
  • Last 5 withdrawals/debits posted
  • Last 3 deposits/credits posted
  • Interest earned year-to-date

Loan Accounts 

  • Balance and Interest Paid
  • Payment Information
  • Payoff Amounts

Card Services

  • Activate your Visa Debit Card
  • Report your ATM/Visa Debit Card as lost or stolen
  • Change your ATM/Visa Debit Card PIN
  • Review ATM/Visa Debit Card Security Tips


Funds Transfer  

  • Transfers between deposit accounts (See "How to Use" #7)

Merchant Verification 

  • Verify funds are currently available to cover a check 

PIN Change 

  • Select a new Personal Identification Number (max 6 digits)